Frequently Asked Questions

Where do you ship?

VAL Kids World is initially focused on Australia and selected international markets. Available destinations and shipping options are shown during checkout.

How long will my order take to arrive?

Delivery times vary by product, destination and fulfilment route. Estimated delivery information will be shown where available. Once an order is dispatched, tracking information is provided when supported by the carrier.

Will all items in my order arrive together?

Not always. Some products may be fulfilled from different locations and can arrive in separate parcels. If this happens, available tracking information will be provided for each shipment.

Can I track my order?

Yes, where carrier tracking is available. Tracking details are sent after dispatch and can also be used to follow the progress of your delivery.

What if my item arrives damaged or incorrect?

Please contact us at valkidsworld@gmail.com with your order number, a description of the issue and clear photos where relevant. We’ll review the issue and help arrange the appropriate remedy.

Can I return an item if I change my mind?

Eligible unused items may be returned in accordance with our Refund Policy. Please contact us before returning any item so we can provide the correct instructions.

Are your products suitable for all ages?

No. Age suitability varies by product. Always follow the age guidance, warnings and instructions shown on the product page and packaging.

How do I contact VAL Kids World?

Email us at valkidsworld@gmail.com.